Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Thx Just received the cork-form with the base wooden frame today – it’s perfect! Thanks so much for figuring out a solution for my project
Trix, | I am very happy. I just received my boards.
They are perfect.
I appreciate the care you took in both measurement in creation and final packing so that they arrived in Toronto in the same condition that they left your premises.
I am very happy.
Thank you.
Nasim, Toronto | Haris All good. Thanks very much. Also want to thank you for the most recent orders, everything was in perfect order, and the 30 x 40 which you re-printed was absolutely perfect, and the clients picked it up yesterday all excited.
Jg, |